Refund and Returns Policy

After your payment has been verified you will receive an email confirming that your order is being processed. We take between 2-5 working days to ship out products that are in stock. When your order has been shipped, our courier partner will communicate with you regarding delivery and we will also provide you with a shipment tracking number for you to track shipment updates on your own.

Shipping costs will be shown at checkout. Our standard rate is R60 for Gauteng and R159 for all other provinces. Please note however that shipping costs can vary depending on the product size. Over sized products will incur additional shipping costs.

Sure! So long as your order has not been shipped already, please send us the new shipping details ASAP and we can get this changed for you. Email us at [email protected]

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or a proof of purchase.

PLEASE NOTE: custom-sized, made-to-measure, and customised items are not eligible for return unless in the event of damage/fault.

To start a return, you can contact us at [email protected]. If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns arranged by us will incur a courier charge.

Please also read our Refund Policy for more information.

We take pride in offering customized solutions tailored to your needs. However, please note that items such as custom-sized products or those cut to a specific order are not eligible for return unless in the event of damage. This includes all fabrics, custom sized curtains, blinds, curtain rails, and curtain rods. We strive to ensure your satisfaction with every purchase, so we encourage you to review product details carefully before placing your order. Should you have any inquiries regarding a specific item, our dedicated customer service team is here to assist you.

We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the form below or email us with your business information and one of our representatives will be in touch with you shortly. Thank you for your interest in our brand, we look forward to working with you.

Something not quite right with your order? Don’t worry, we are always ready to help. Email us at [email protected] and advise us of your issue. We’ll endeavor to resolve any issues as quickly as possible.